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Customer Care

Jewelry purchased at Barnes is backed with a variety of services at no charge. These are ensured for the full lifetime of the item, excluding physical damage.

  • Clean and check.
  • Tighten stones.
  • Basic ring sizing.
  • Prong re-tips (first 8 free).
  • Rhodium finish.
  • Basic chain repair/replacement.
  • Inside ring engraving.

Although it does cover many services that other jewelers charge for or include in warranty packages they sell, our Customer Care program is not meant to be a warranty or insurance policy. It is just one more way to thank you for shopping with us. It will save you money and provide years of basic service needs for your jewelry.

We still recommend that you insure your jewelry items to protect against factors outside the scope of normal wear such as accidents, loss, theft, or damage.

If you do not have an insurance company you work with, we can refer you to Jewelers Mutual Insurance, who offers competitive rates and a simple process to insure your jewelry.

Barnes Jewelry is happy to provide complimentary appraisal documents on any new sale item over $500.00 to assist you in obtaining coverage.